Skip to main content
European Commission logo
European Alternative Fuels Observatory

Documents repository

Here you can find a curated selection of useful resources relevant to Alternative Fuels policies and regulation. 

Documents repository

Filter Documents

Charging without any surprises: Customer journey

NKL-Customer-journey_EN

The customer journey analysis looked at EV drivers’ behaviour and needs from three perspectives: the experts (VER, ANWB, LaadpasTop1), the EV drivers (who depend on the public charging network and pay for their charging costs) and supply chain partners. This service design approach provides a realistic impression of EV drivers’ experience, important moments, bottlenecks and needs. The customer journey comprises seven steps.

Type of document
Studies and research
Audience
Regulatory Authorities
Topic
Planning
Language
English
Country
Netherlands
Task force
Task Force 2: Guidelines, templates, graphics