The customer journey analysis looked at EV drivers’ behaviour and needs from three perspectives: the experts (VER, ANWB, LaadpasTop1), the EV drivers (who depend on the public charging network and pay for their charging costs) and supply chain partners. This service design approach provides a realistic impression of EV drivers’ experience, important moments, bottlenecks and needs. The customer journey comprises seven steps.

In Germany, electric vehicle owners have several options for public funding to support their EV charging needs. The snapshot provides comprehensive information on the various types of public funding available in different categories such as home recharging, office recharging, depo recharging, and more. It is a helpful guide for EV owners who want to take advantage of the available funding options and make informed decisions about their charging needs. The document is actual as per November 2023.